Frequently Asked Questions

This Agreement was last modified on 18th february 2016

How do i buy from Adiabatic Services?

1. Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.3.2. Collect from our warehouse

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment.

What are my payment options

Payment can be made via:

Credit & Debit Card

Maestro & Visa Electron

Ozow: EFT with Ozow enables you to make EFT payments that clear immediately. ABSA, Capitec, FNB, Nedbank, Standard Bank and Investec are supported.

PayFast: EFT with PayFast enables you to make instant EFT payments that clear immediately. FNB, Nedbank, Standard Bank & Investec are supported.

COD (Cash on Delivery): Offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. Only cash payments are accepted. No card or digital payment facilities are available at this time.

eBucks

Discovery Miles

Mobicred: Online credit facility that allows you to pay in monthly instalments.

Nedbank Personal Loan: Online credit offer that allows you to pay in monthly instalments. No Nedbank bank account is required to qualify.

NSFAS Wallet (student financial aid)

MasterPass by MasterCard

How Do I Track My Order?

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Do I Need A Account To Place Order?

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Quick Links

What happens when an item is out of stock

If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.

We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you, or you can wait until the product comes into stock again.

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What are my delivery options

Mazhara offers 2 convenient methods of delivery:

  • Courier – We deliver directly to your home or office, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout;
  • Collect – from any of our locations in the contact us page

What happens if an item is missing from my shipment?

If you received an incomplete delivery you can notify us, then our friendly customer service team will be in touch with you to assist.

Does Mazhara ship outside of South Africa

We do not ship outside of South African borders at this time.

How do i track my order online

Once we’ve received your order from us, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

  • The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
  • Business days are defined as Mondays to Fridays, excluding public holidays.

When do i get my order?

Our picking, packing and delivery is linked to what you order, where you want it delivered or collected and how you choose to pay. So delivery and collection times can vary. Estimates are provided below to help you shop, but always check your order’s Estimated Delivery or Estimated Collection Date during checkout for the most accurate delivery information.

 Standard Delivery
 Delivery Destination  Delivery Time
 Cape Town, Johannesburg, Pretoria  2-5 working days
 Regional Area  2-6 working days
 Remote Area  3-7 working days
 Premium Delivery Options
 Only available in Main Centres (Cape Town, Johannesburg & Pretoria)
 Delivery Type  Delivery Time  Cut Off Time
 Same Day Delivery  Same Day between 3pm – 7pm  Pay before 11am weekdays
 Express Delivery  Next Working Day between 7am – 7pm  Pay before 11:59pm previous day
 Saturday Delivery  Saturday between 11am – 7pm  Pay before 11:59pm previous day
 Sunday Delivery  Sunday between 11am – 7pm  Pay before 11:59am previous day
 Collections
 Collect Location  Collect Time
 Cape Town warehouse  1-4 working days
 Pickup Point: Polokwane  2-5 working days
 Collection times vary, please wait for your Ready to Collect email before visiting the pickup point.