Returns/Exchange
If you are not satisfied with your purchase, you can request a return or exchange within thirty (30) days of purchase if the candle is in the original condition and packaging. Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.
If you have received your item(s) defective or incorrect:
-Take a picture of the defective/incorrect item(s) showing the issue.
– Email us at sales@adiabaticserv.com
– In the email include the picture, order number and zip code associated with the order.
– Items that are defective or incorrect, we will cover the cost of shipping.
– You will be given the option of picking a new candle, refunding your money, or store credit.
*Further instructions will be given through email.
If you have received your item and would like a refund or exchange:
– Email us at sales@adiabaticserv.com
– Include the order number and zip code associated with the order
– For refunds and exchanges, customers will be responsible for the cost of shipping.
*Further instructions will be given through email
For more assistance please call | Landline Pretoria:+27 12 306-8349 Landline Polokwane:+27 15 297 0039 Mobile:+27 81 573 3473
How long will my refund be distributed and how long will it take?
– You will be refunded for the merchandise total, plus applicable sales tax paid.
– You will receive your refund as soon as we receive the product and the conditions for a refund have been met. It may take up to 3-5 business days for the refund to be fully processed. Refund will be issues to the original payment form.
LATE OR MISSING REFUNDS (if applicable)
– If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.
– Next contact your bank. There is often some processing time before a refund is posted.
– Credit card companies and banks usually take between 2-5 business days to post refunds.
– If you’ve done all of this and you still have not received your refund yet, please contact us at sales@adiabaticeserv.com and we will be happy to assist.
CANCELLATION
Orders can only be cancelled within 24 hours from the time of purchase. If it has been more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.